A sound PREVI
2007 highlights
Communication, service and transparency
Almost two million consultations per year
Continuous investments in servicing resulted in the participants having to wait shorter periods of time to have their consultations solved and answered. A good portion of the requests was made through internet, which represented an economy of time and more security for both parties. In the telephone answering services, new systems and adequate training allowed a quicker and clearer exchange of information.
New forms of communication
Besides the Magazine, The Annual Report and the Site in the internet, we are also sending news by e-mail (infPREVI), in different versions for Plano 1 and Plano PREVI Futuro for all participants filed at PREVI. Thus, even before the participants beginning to look for them, PREVI already informs about topics of interest.
The Executive Board has made 17 presentations to participants and will make another one in Apimec-SP, in order to answer all questions and evaluations to that might be made by market analysts.